Crisis Services

Paediatrics Ballarat is an outpatient service. We are not equipped to deal with emergencies.

There are excellent government backed services that are available 24 hours a day, seven days a week.

Below is a list of appropriate services for various emergencies.


Service Phone Website Notes
Child and Family Services (CAFS)  1800 692 237 A wide range of support programs including kinship and foster care, help for young people, financial support, Gambler’s Help, Family Counselling, programs for new parents, homelessness support, youth care and more. See website for full details
The Orange Door – Family Violence Support  – A safe and secure website with resources including counselling, accommodation, family violence support, mental health and drug and alcohol services, parenting support groups, services for children, financial help, or legal assistance.
Infant, Child or Youth Mental Health Service 1300 247 647 Infant Child Mental Health Services A comprehensive service for children and their families who are experiencing psychiatric, psychological, mental health or behavioural problems. No referral needed.
Police – CASA (Centre Against Sexual Assault) 1800 806 292 Child at risk of physical/mental/sexual/emotional abuse
Lifeline 13 11 14 – Available 24/7
SMS: 047713114 6pm-12am everyday A crisis support service that provides short-term support at any time for people who are having difficulty coping or staying safe
Beyond Blue 1300 22 4636 Provides support on a range of mental health issues and is available by phone, online via chat or email
Kids Helpline 1800 55 1800 Free, private, and confidential phone and online counselling service for young people aged 5 to 25yo.
MensLine Australia 1300 789 978 A telephone and online counselling service for men, including support for dads who may need parenting assistance.
Headspace  – A free online and telephone support and counselling for young people aged 12 to 25 years old & their families and friends
Suicide Call-back service 1300 659 467 For anyone considering suicide, living with someone who is considering suicide, or bereaved by suicide.
Rainbow Door 1800 729 376 or text 0480 017 246 (10am to  5pm, 7 days) Specialist advice to LGBTIQ+ people and their friends and families
Ask Izzy Help with finding crisis accommodation, food, drug and alcohol support and other
Are You Safe at Home? A resource page for those experiencing family violence