Tips to help with your Telehealth Appointment 

IMPORTANT:

A link to your Telehealth Consultation will be sent to your mobile phone prior to your Telehealth appointment.

Please use the link to access the Telehealth waiting room.

 

15 minutes before your Telehealth appointment, please:

  • Restart your computer or tablet or mobile (whichever device you will be using for the appointment);
  • Use Chrome, Firefox or Safari as your internet browser to log into the Doxy.me link (sent by SMS);
  • Turn off all other video chat apps including Skype, Messenger, WhatsApp, Facetime, WeChat etc;
  • Ensure the microphone and camera on your device are working;
  • Disconnect all other devices from your network (TV’s, computers, smart devices);
  • Log into the Doxy.me link provided at least 5 minutes before your appointment and allow Doxy permission to use your microphone and camera;
  • Refresh your browser just before your appointment time.

Following the steps above will provide the best opportunity for a clear, uninterrupted telehealth appointment.

Please call reception on 03 5327 1444 prior to your appointment time if you are having issues with any of the above steps.